Data Deletion & Account Closure
BTY Advance is owned and operated by SPARTAN BTY INC. This page explains how to ask us to close your BTY Advance account and delete the personal information we hold about you.
You can use this page if:
- You have a BTY Advance account and want it closed.
- You used BTY Advance's Meta application and want information associated with it deleted.
These are two related requests, and we handle them separately. To start, log in to your account or email [email protected]. We will confirm the request is yours, review it and let you know the outcome.
Please Read This Carefully
You are about to ask us to permanently close your BTY Advance account and delete eligible personal information.
Closing your account is permanent. Once it is processed, you will no longer be able to log in with your registered email address.
You will lose access to:
- Your customer profile and saved account details
- Order history shown in your account
- Invoices shown in your account
- Your saved addresses and account preferences
- Any unused coupons or loyalty offers tied to your account. These can no longer be used once your account is deleted.
Please save what you need first. Download or copy any order or invoice details you want to keep before you submit your request.
Orders from other places are separate. If you bought BTY Advance products through another platform, such as an online marketplace, those orders are not part of this account. Please contact that platform about those orders.
Some records may be kept. Losing access is not the same as deleting every record. Order and invoice records, for example, may be kept where the law requires it. See "What We May Keep" below.
Meta-related information is a separate request. See "Meta Application Data Deletion" below.
How to Request Account Deletion
Step 1: Log in to your account
Log in with your registered email address and password.
Step 2: Send your request
Email [email protected] from the email address registered to your account. Use the subject "Account deletion request."
Step 3: We review and process your request
We confirm the account is yours, review your request and process the information that is eligible for deletion. We will let you know when it is done, and tell you if any information has to be kept.
What Information May Be Deleted
Where eligible, we may delete:
- Your name and contact details
- Your account profile information
- Company and address details saved in your account
- Your account preferences
- Eligible website and marketing-related information linked to you
What We May Keep
Some information may need to be kept even after your account is closed. Depending on your case, this can include:
- Order and transaction records
- Invoice and accounting records
- Records needed for tax and regulatory compliance
- Records needed to resolve disputes or prevent fraud
- A record of your privacy request
We only keep what is needed for these purposes.
Meta Application Data Deletion
BTY Advance, owned and operated by SPARTAN BTY INC., operates an application connected to Meta. You can ask us to delete the information associated with that application in either of these ways:
- Remove the BTY Advance app from your Facebook account settings. Meta will notify us, and we will start deleting the information associated with it. You will receive a confirmation code you can use to check the status of your request.
- Email [email protected] with the subject "Meta data deletion request."
Some records may be kept where the law requires it, for the reasons listed above.
How to Contact BTY Advance
Questions about account deletion, your personal information or your privacy rights? Email us at [email protected].
BTY Advance is owned and operated by SPARTAN BTY INC.
Level 10-01 One Global Place, 25th Street & 5th Avenue, Brgy. Fort Bonifacio, Global City, Taguig, Metro Manila, Philippines.
Frequently Asked Questions
How do I delete my BTY Advance account?
Log in to your account, then email [email protected] with the subject "Account deletion request." See the steps above.
Do I need to log in before requesting account deletion?
You do not need to log in to read this page. Logging in is the simplest way to show the account is yours. If you cannot log in, email us from your registered email address.
What happens to my previous orders?
You will lose access to order history in your account. Some order and transaction records may be kept where required.
Will my invoices also be deleted?
Not necessarily. Invoice and accounting records may need to be kept, for example for tax purposes.
Can I request deletion of my Meta-related information?
Yes. See "Meta Application Data Deletion" above.
How long does it take?
We process requests as quickly as we can and will let you know once yours is done.
Can I recover my account after it is deleted?
No. Account closure is permanent, so please be sure before you send your request.
What if I no longer have access to my registered email address?
Contact [email protected] and tell us. We will explain what we need to confirm your identity.